Customer Service Representative

Position Title: Customer Service Representative

Location: Remote

Job Type: Full-Time/Part-Time

About Jones Ranch Coffee: Jones Ranch Coffee is a premium coffee brand committed to delivering exceptional coffee experiences from farm to cup. We pride ourselves on sourcing the highest quality beans and maintaining sustainable practices that support our farmers and communities.

Why Work for Us: At Jones Ranch Coffee, we believe in fostering a supportive and dynamic work environment where every team member feels valued. We offer opportunities for growth, competitive compensation, and the chance to be part of a passionate team dedicated to coffee excellence.

Our Culture: Our culture is built on the principles of integrity, innovation, and collaboration. We encourage our employees to bring their unique perspectives and ideas, promoting a culture of creativity and continuous improvement.

Overview: Jones Ranch Coffee is a premium coffee brand dedicated to delivering the finest coffee experiences to our customers. We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in ensuring that our customers receive outstanding service and support, reflecting our commitment to quality and excellence.

Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat promptly and professionally.
• Provide product information, answer questions, and assist customers with order placements and tracking.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records by updating account information.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team efforts by accomplishing related results as needed.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills.

Benefits:

• Competitive salary.
• Flexible work hours.
• Opportunity for growth and advancement.
• Employee discount on all Jones Ranch Coffee products.
• Health, dental, and vision insurance options.

Jones Ranch Coffee is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.